Jewelry Care - Repairs - Warranty
We view and create our jewelry as wearable art and ask that it be treated with extra care as such. Our FINE JEWELRY pieces are individually handcrafted in sterling Silver, 10k & 14k solid gold and an array of precious and semi-precious gemstones. Our newly added COSTUME pieces are handcrafted in Brass and Gold Plated Brass. We are proud to source all of our supplies locally, and create each one of our pieces in NYC.
Due to the delicate nature of our jewelry designs and stones, each piece should be handled with care. We stress the importance in choosing jewelry that is appropriate for your lifestyle.
Because of the handcrafted nature of our pieces there can be small differences between products. Gemstones may vary in shape, size, clarity and color. Please note that slight irregularities, variations in craftsmanship, natural characteristics, internal inclusions, visible or otherwise, in the gemstones are unique and individual to each item. These characteristics are considered part of the character and beauty of the item, and should not be considered a defect.
We reserve the right to make minor design changes to our pieces without notice, as necessary in the interest of preserving the integrity of the fine jewelry piece, or availability of supplies.
Clients can request a GIA certificate, if applicable. However, the client will incur the cost of said certificate. We do our best to display products as accurately as possible, however, the actual colors of the metals or stones, or sizes could appear differently from the images on the website. We cannot be responsible for any inaccuracy in this regard.
Our jewelry is special and delicate. We recommend you do not wear your jewelry pieces when exercising, cooking, cleaning, applying makeup, sleeping, swimming, or doing rough work, as these activities can damage the integrity of your pieces.
Given the delicate and architectural design of many of our pieces, we advise you take extra caution when wearing them. Do not pull jewelry if it gets caught on any fabric, threads, hair etc. as it can damage the integrity and form of a design. We strongly suggest you avoid wearing your delicate hand pieces and rings while placing your hands inside pockets, or when wearing gloves.
If you have an active lifestyle take extra precautions with your diamond and gemstone jewelry. Emeralds and opals for example, are brittle and should not be worn when doing household chores or any other activity where the stone could be hit or damaged.
Do not expose your gemstone or pearl pieces to salt water or harsh chemicals, such as chlorine or detergents. These chemicals may slowly erode the finish and polish of gemstones. Hair spray, perfume, lotions and perspiration may cause jewelry to become dull or gemstones and pearls to be damaged. Apply all cosmetics, perfumes and colognes before putting on colored gemstone and pearl jewelry. Avoid prolonged sun exposure for colored gemstones as it may fade color. Do not subject gemstone jewelry to sudden temperature changes.
Diamonds are very strong, but not unbrakeable, they can be chipped or break with a hard enough blow. Diamonds with thin places on their girdles are very vulnerable. To avoid damage, you should only wear your diamond jewelry during activities where you are unlikely to hit them hard against solid objects.
Some of our gemstones may have been subjected to industry standard enhancing process. We highly suggest you remove colored gemstone jewelry before showering, swimming, hot tubs, dishwashing etc, to ensure and preserve the quality of each piece. Our opal doublets are particularly vulnerable to water exposure, due to it's layers as they are an assembled piece from natural stones.
Prongs and precious metals wear over time and may require restoration work as part of regular maintenance. Please reach out immediately if you notice anything might be a bit loose or needs maintenance/repairs. It is your responsibility to properly take care of your jewelry and get any maintenance/repairs in order to avoid permanent damage or losing gemstones or pearls.
Argelia Hadrovic LLC is not responsible for broken or lost stones or parts, however we offer stone or pearl replacements, polishing, prong tightening and other jewelry maintenance/repair for a reasonable fee.
Cleaning and storage
Make sure to clean your jewelry after wearing to remove any chemicals, oils or perspiration. Simply wipe thoroughly with a clean, soft, slightly damp cloth.
Clean your diamonds regularly using only water and a mild detergent. Dip the jewelry into the solution and use a very soft brush to dislodge dust or dirt from under the setting. Avoid touching your clean diamonds with your fingers. Handle clean jewelry by its edges.
Store all jewelry pieces after use individually in its original container/box to prevent scratching and tangling. Do not use ultrasonic cleaners as it can damage gemstones and the integrity of our pieces.
Sterling silver pieces will oxidize with time, pieces can be gently cleaned with a polishing cloth.
NANO CERAMIC JEWELRY
Nano ceramic coatings are an innovative technique in which translucent colored nano particles are bonded to the jewelry surface. This technique allows for beautiful colorful pieces but also makes them prone to scratches and ceramic peeling. Please avoid scratching, rubbing and hitting hard surfaces while wearing to avoid damage to the integrity of the ceramic coating.
We will only accept repairs for items purchased on argeliahadrovic.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase and cannot be accepted directly by us (Argelia Hadrovic LLC).
Our warranty covers our product for one month after delivery from issues we feel are manufacturing defects or a mistake in the order from our part. Any such manufacturing defect or mistakes will be repaired, or corrected according to our discretion. Shipping and handling fees will be covered for customers based in the USA only. Upon inspection, if we determine that the damage is not caused by a manufacturing defect, we will notify you and provide you a quote for the repair, if available. Repairs needed after one week from the delivery date, or deemed to be caused by misuse will incur in a repair charge at the customer's expense.
Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings, bracelets and cuffs, since hands are regularly subjected to considerable abuse. Please read our maintenance, cleaning and storage instructions to extend the life of your pieces. We stress the importance in choosing jewelry that is appropriate for your lifestyle.
We do not provide warranties for normal wear and tear, and/or negligence, theft, product loss, scratches, loss of gemstones, diamonds, pearls, or other types of stones or embellishment or any misuse or improper storage. Please note that our product warranty applies only to the customer whose name is on the receipt and purchased items directly from argeliahadrovic.com. Our product warranty will be void if someone other than Argelia Hadrovic LLC has made repairs, maintenance, alterations or other services to the piece.
Damage or loss that results from failure to obtain repairs necessary by Argelia Hadrovic LLC to maintain the integrity of the product are also not covered. Please follow our Repairs instructions below, and write "Warranty" in the subject line for your email message.
Because all pieces are made to order, refunds and returns are not accepted. If at any point you do not feel completely satisfied with either our products or our service, you may get in touch with us anytime and we will try to remedy the situation to the best of our abilities. Please note that we can only offer solutions that fall within our stated guidelines.